Getting customer delivery addresses right isn’t just about logistics; it’s about building trust, delivering a stellar customer experience, and preventing financial loss. When you deliver orders to the wrong address, you end up with lost packages. This leads to frustrated customers and a dented bottom line from returns and refunds.
Address verification enables you and customers to confirm delivery details before shipping orders and prevents all the downsides that come with inaccurate addresses. This means no more lost shipments, no more angry customers, and no more wasted resources.
Let’s explore how to seamlessly implement address verification in your delivery forms with Formplus!
Why You Need to Verify Order Delivery Addresses
Running a business is tough, and the last thing you need is frustrated customers and resource waste. Every wrong delivery is money down the drain for you. Order delivery errors don’t just cost you returns money, they can also cost you sales. For example, if customers have to cancel orders and wait longer to get their order, they might decide they are done with your business and move on to a competitor.
Also, dissatisfied customers could decide to leave negative reviews that would discourage potential customers from ordering your products. So, you need to get delivery addresses accurately to save money, keep your customers happy, and maintain a positive brand reputation.
Address Verification Methods
There are two methods of address verification- manual and automatic verification, here’s how they work:
- Manual Verification: This is the traditional method where you compare addresses against customer databases or call customers yourself. It’s reliable and very affordable, but it’s also slow, tedious, and prone to human error.
- Automated Verification: This involves using tools, sophisticated algorithms, and address format checks to prevent customers from entering wrong addresses and cross-reference entered addresses against comprehensive databases. This significantly reduces the chances of errors, and saves you time, increasing your productivity and eventually customer satisfaction.
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Implementing Address Verification in Formplus Delivery Order Forms
Formplus user-friendly builder allows you to create forms for various purposes, including delivery order forms. It also has several features in place to make sure you collect accurate delivery addresses. Here’s a step-by-step guide on how to verify delivery addresses with Formplus:
Step 1: Create an account with Formplus or log in if you have one
Step 2: Select an order form template or click create new form on your dashboard if you would to build your form from scratch.
Step 3: Click on the Basic fields
Step 4: Scroll down, and select address
Step 5– Select settings and enable autocomplete. This feature is powered by Google Maps and will suggest valid addresses to customers filling out the form. You can also make fields like street line address, postal code, state, etc compulsory to prevent customers from entering incomplete addresses.
Step 6– Select closing page from the bottom right of the form builder, and toggle on enable closing page.
Step 7: Click on closing page message, and select address
Step 8: Customize the closing page to prompt customers to verify their address. Also, toggle on show another response button. This will enable customers to correct their address information if they make a mistake, even after submission.
Benefits of Address Verification in Delivery Order Forms
Verifying your customers’ addresses with the order delivery form has several advantages including:
- Improved Delivery Accuracy: Collecting accurate addresses with Formplus ensures that your products will be delivered to your customers without any delays or mistakes. This means that you won’t have to waste time and money sending or re-shipping packages to the wrong address.
- Reduced Return Rates: Returns are expensive and time-consuming for you and your customers, and they can also damage your brand and customer experience. Validating addresses with Formplus helps you to ensure your customers get exactly what they paid for and avoid unwanted returns.
- High Customer Satisfaction Level: Customers appreciate when you make their lives easier and save them from hassle and frustration. Delivering a seamless, error-free delivery experience increases your customer’s trust in your brand and encourages them to become repeat customers.
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Common Challenges and Solutions
Yes, address verification is a powerful feature that can improve your delivery process, but it also comes with some challenges. Here are some of the most common ones and how to overcome them:
- Incomplete Addresses: Customers may enter incomplete addresses or omit essential information such as zip codes, apartment numbers, or street names because they are distracted or in a hurry. This honest mistake can lead to delivery errors or delays. You can prevent this by making important fields required and using validation rules to ensure customers fill out complete addresses.
- International Addresses: If you’re shipping around the world, you would likely have to deal with different formats, standards, and country codes for addresses. This can be challenging to process and accommodate. So, use a delivery order form like Formplus that supports multiple languages and countries, and can adjust to local conventions and needs. You can also enable form location to identify the customer’s country and enable the auto-complete of some fields.
Tips for Optimizing Address Verification Workflows
Address verification helps you to collect accurate and reliable delivery details. However, it can also become frustrating for you and your customers if it is not done properly. Here are some practical tips for optimizing the address verification process with Formplus:
- Implementing Real-Time Verification: Real-time verifications check and verify the address data as soon as a user enters it into the form. This helps correct errors and typos immediately. To implement real-time verification with Formplus, select address, then enable autocomplete. This feature is integrated with Google Maps API, providing autocomplete suggestions and validation feedback.
- Address Confirmation: Before customers submit their order form, add a closing page with Formplus to ensure they look through their order details including their address, and before confirming their order. This will help make any corrections they might have overlooked while filling out the form.
Address Verification and Data Security
Address verification isn’t just about data quality. It’s about data security, too. It’s your responsibility to protect customer information from unauthorized access or abuse. Here are some data security measures when implementing address verification in your delivery order forms:
- Compliance with Privacy Regulations: Depending on your location, you may be subject to privacy regulations that regulate the collection, storage, and use of customer information. You don’t have to worry about this with Formplus, all forms are GDPR compliant. Formplus does this by providing consent fields, disclosing privacy policies, and data management options so customers can control how their data is used.
- Securing Customer Information: You also need to protect your customer data from malicious actors such as hackers, malware, and other threats. Formplus uses SSL to encrypt the data while it is in transit from your browser to secure cloud storage. You can also make forms private and enable captcha verification on forms to stop spam or bots form submission.
Conclusion
Address verification ensures that your delivery orders reach your customers where and when they need them. Without it, you are prone to wrong deliveries, negative reviews, and poor brand reputation. Formplus understands this struggle that’s why we built the address feature to help you to validate addresses in real time and autofill the address field.
Ready to increase your customer satisfaction with accurate order deliveries? Get started with Formplus!