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What Is Customer Experience Optimization and How to Do It Properly
Optimizing your customer experience has a significant impact on your acquisition and retention rates. If your customers have an enjoyable experience with your company, they are more likely to purchase your product and be loyal to your brand. Regardless of how great your product is terrible customer experience is a huge dealbreaker for most customers.…
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Lost Customer Research: Questions To Ask & How To Conduct It
Introduction Tracking customer feedback is one of the most challenging aspects of running a successful business. Unlike some other types of data, customer feedback requires constant attention and monitoring to ensure it’s accurate and up-to-date. It’s easy for your business to be lacking in this department, especially if you don’t have a formal process in…
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Customer Churn: How to Measure & Prevent it
Introduction A customer who leaves your product is called a “churned customer.” It’s important to understand why customers churn so you can figure out what to do about it. In today’s article, we will expand on the causes of customer churn and what it means for your business. What is Customer Churn? Customer churn is…
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What is the Customer Lifecycle? Definition, Stages & Measurement
Introduction The customer lifecycle is a way of looking at the entire process of a customer’s relationship with a company. The customer lifecycle refers to the whole experience of buying something and using it, including all the different phases in between. This article will explore the customer lifecycle and its importance to your business growth.…
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Random Device Engagement: What It Is [With Methods]
![Random Device Engagement: What It Is [With Methods]](https://storage.googleapis.com/fplswordpressblog/2022/09/Random-Device-Engagement-What-It-Is-With-Methods.jpg)
Introduction Random Device Engagement (RDE) is a process in which a device collects data from multiple users at different times and places. This kind of data collection is often used to understand how people engage with online content or services. This article will explore the concept of random device engagement, its benefits, and its limitations.…