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Tag: customer research

  • 13 Best Gravity Forms Alternatives 2023

    13 Best Gravity Forms Alternatives 2023

    Introduction Whether you’re a small business owner or an in-house WordPress expert, you’ve probably heard of Gravity Forms. It’s a popular and easy-to-use form plugin that allows users to create their own forms to collect data from their users, and it’s been around since the beginning of time.  That being said, there are alternatives out…

  • CRM Survey: In-Depth Guide

    CRM Survey: In-Depth Guide

    Introduction CRM surveys are a great way to gather the data you need to address your customers’ needs. A CRM survey is a quick and easy way to get valuable feedback on your business.  It’s something you can do right now, in the comfort of your own home or your office and it gives you…

  • In-Store Surveys: Definition, Benefits, and Example Questions

    In-Store Surveys: Definition, Benefits, and Example Questions

    Introduction If you’re in the market for a new product, it’s important to understand how well your customers understand your concept. This is where in-store surveys come in. An in-store survey is a method of collecting information about customers’ perceptions of products or services within a retail environment. They are used by businesses to gain…

  • Lost Customer Research: Questions To Ask & How To Conduct It

    Lost Customer Research: Questions To Ask & How To Conduct It

    Introduction Tracking customer feedback is one of the most challenging aspects of running a successful business. Unlike some other types of data, customer feedback requires constant attention and monitoring to ensure it’s accurate and up-to-date.  It’s easy for your business to be lacking in this department, especially if you don’t have a formal process in…

  • What is the Customer Lifecycle? Definition, Stages & Measurement

    What is the Customer Lifecycle? Definition, Stages & Measurement

    Introduction The customer lifecycle is a way of looking at the entire process of a customer’s relationship with a company. The customer lifecycle refers to the whole experience of buying something and using it, including all the different phases in between. This article will explore the customer lifecycle and its importance to your business growth.…

  • Collecting Voice of Customer Data: 9 Techniques that Work

    Collecting Voice of Customer Data: 9 Techniques that Work

    In this article, we’ll show you nine(9) practical ways to collect voice of customer data from your clients.

  • What is a Good Net Promoter Score [ The 2022 Guide]

    What is a Good Net Promoter Score [ The 2022 Guide]

    This article will show you how to interpret NPS survey results, calculate your NPS, and vital tips for improving your business NPS.