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Closed Loop Feedback: Meaning, Importance, Best Practices
You must act on your customers’ feedback to provide a great customer experience. Acknowledging your customers’ feedback and providing updates proves that you value their input and are making a deliberate effort to improve their experience. A closed-loop feedback system allows you to follow up with customers’ feedback to increase their satisfaction What Is Closed-Loop…
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Putts Law For HR Managers: Definition, Implication & Mitigation
Introduction Putt’s Law, also known as Parkinson’s Law, is a principle that suggests that the amount of time required to complete a task will expand to fill the time available for its completion. This concept has significant implications for project management and productivity. In this article, we will explore the history and origins of Putt’s…
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Employee Journey Mapping: What is It & How to Design It
Introduction Employee mapping is a process used by HR professionals to create a visual representation of an organization’s workforce. Employee mapping helps employers to evaluate the positions and skills required for each job within the organization. Employee journey mapping is a powerful tool for understanding the employee experience at your company. It provides an inside…
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Employee Experience Design: What It Is and How to Do It
Employee experience is the journey employee goes through in a company; also known as the employee lifecycle. It’s how employees navigate their jobs, collaborate with colleagues, and more. When a company provides a positive employee experience, its productivity and retention rates increase, resulting in higher profitability. Investing in a great employee experience design not only…