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Behavioral Competency: Definition, Types & Examples
Introduction Every organization sets outs to be successful and for this to happen there is a need to leverage behavioral competencies because it ultimately has a positive impact on the performance culture of any organization. Behavioral competencies are vital to the success of an individual in their career. In this post, we would understand what…
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Service Blueprint: Meaning, Elements & Importance
Introduction The term, service blueprint, was first described by G.Lyn Shostack, a bank executive in the Harvard business review in 1984. The service blueprint technique was originally used for service design, and it then became useful in diagnosing problems with glitches in operations. Service design involves planning and organizing business resources in a bid to…
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Employee Experience Design: What It Is and How to Do It
Employee experience is the journey employee goes through in a company; also known as the employee lifecycle. It’s how employees navigate their jobs, collaborate with colleagues, and more. When a company provides a positive employee experience, its productivity and retention rates increase, resulting in higher profitability. Investing in a great employee experience design not only…