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Competitive Benchmarking: Meaning, Benefits & Procedures
Introduction Organizations all over the world are constantly seeking to improve every aspect of their business in a bid to remain relevant and maintain or increase their customer share. Areas of focus in this regard can range from anything, like customer experience to their operations, supply chain, assortment planning, etc. To do this successfully there…
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Transactional NPS vs Relationship NPS: Which Should You Prioritize?
Introduction Net promoter score, or NPS, is a key performance indicator that measures or tracks the propensity of a customer to recommend a product or service to others. In other words, NPS measures customer satisfaction. There are two main types of NPS called Transactional NPS and Relationship NPS. Transactional NPS gathers customer feedback at various…
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Collecting Voice of Customer Data: 9 Techniques that Work
In this article, we’ll show you nine(9) practical ways to collect voice of customer data from your clients.
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How to Calculate Lifetime Value of a Customer (Free LTV calculator + examples)
This article will discuss the common factors affecting customer lifetime value and how to increase CLV for your business
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What is a Good Net Promoter Score [ The 2022 Guide]
![What is a Good Net Promoter Score [ The 2022 Guide]](https://storage.googleapis.com/fplswordpressblog/2022/07/Net-promoter-score-nps.jpg)
This article will show you how to interpret NPS survey results, calculate your NPS, and vital tips for improving your business NPS.
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What is CSAT? + Score Calculation
In this article, we will show you how to calculate your CSAT and how you can use feedback from CSAT surveys to boost customer experience
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NPS Vs CSAT: 11 Key Differences
This article will discuss 11 Key differences between net promoter score and customer satisfaction score as well as how to use them to boost your customer experience