-
Transactional NPS vs Relationship NPS: Which Should You Prioritize?
Introduction Net promoter score, or NPS, is a key performance indicator that measures or tracks the propensity of a customer to recommend a product or service to others. In other words, NPS measures customer satisfaction. There are two main types of NPS called Transactional NPS and Relationship NPS. Transactional NPS gathers customer feedback at various…
-
Baseline Survey: Definition, Types, + [ Questionnaire Example]
![Baseline Survey: Definition, Types, + [ Questionnaire Example]](https://storage.googleapis.com/fplswordpressblog/2022/07/Baseline-Survey.jpg)
This article will show you how to manage and track the progress of your research project by implementing a baseline survey.
-
Pulse Surveys: Definition, Types + Questionnaire Examples
Pulse surveys help you to track employee satisfaction and customer experience. In this post, we’ll be sharing the types of pulse survey, some survey questions you should include and optimized templates you can begin with.
-
Survey & Questionnaire Introduction: Examples + [5 Types]
![Survey & Questionnaire Introduction: Examples + [5 Types]](https://storage.googleapis.com/fplswordpressblog/2022/07/survey-introduction.jpg)
The Golden Rule of Surveys: Be Polite. Whether online or offline, you need to politely approach survey respondents and get th
-
9 Types of Survey + [Template & Question Examples]
![9 Types of Survey + [Template & Question Examples]](https://storage.googleapis.com/fplswordpressblog/2022/07/survey-types.png)
Ultimate guide to survey types; online & offline surveys, longitudinal surveys, trend surveys, cohort surveys, evaluation survey, customer satisfaction etc.