Tag: Customer Feedback

  • Motive School Of Movement: Where Athletes Come to Compete, & Nothing Gets Left to Chance.

    Motive School Of Movement: Where Athletes Come to Compete, & Nothing Gets Left to Chance.

    Ninja Warrior is not a casual sport. It requires precision, grit, and thorough preparation from everyone involved, including the event organizers. Motive School of Movement is a Ninja Warrior and parkour gym that has built a genuine competitive community around the sport, training athletes and hosting large-scale regional competitions and qualifiers that draw hundreds of…

  • Running Pittsburgh’s Top Craft Market Seamlessly: I Made It! Market’s Story with Formplus.

    Running Pittsburgh’s Top Craft Market Seamlessly: I Made It! Market’s Story with Formplus.

    I Made It Market is more than just a craft marketplace; it’s a celebration of Pittsburgh’s thriving community of local artists, makers, and small-batch food vendors. Recognized as the Best Place to Buy Locally Made Crafts 2024 by the Pittsburgh City Paper Reader’s Poll, the market has become a trusted platform for artists to gain exposure, connect with…

  • How AASHE Streamlined Global Sustainability Program Submissions with Formplus

    How AASHE Streamlined Global Sustainability Program Submissions with Formplus

    For more than two decades, the Association for the Advancement of Sustainability in Higher Education (AASHE) has helped campuses around the world turn climate initiatives into measurable, actionable progress. “We have over 900 colleges and universities that are members of AASHE; they’re the institutions we primarily serve.” As one of the largest global networks dedicated…

  • Elevate your quizzes and forms with our new timer feature

    Elevate your quizzes and forms with our new timer feature

    Samantha, a project manager at FedCo, has been tasked with conducting training assessments for her team.  This is a breeze for her to set up but she had a challenge- the challenge? Ensure each team member understands the critical information efficiently without succumbing to the usual training fatigue.  From her experience at a previous training,…

  • What is Customer Sentiment & How To Measure It

    What is Customer Sentiment & How To Measure It

    Introduction Understanding customer sentiment is an essential action for businesses. It allows companies and organizations to gauge customers’ feelings about their products, services, and brand.  In today’s article, we will explore the concept of customer sentiment, starting with its definition, and the importance of measuring it. We will also delve into customer sentiment scores as…

  • What is Generative Research: Use cases, Methods, and Examples

    What is Generative Research: Use cases, Methods, and Examples

    Introduction The world is now gearing towards a people-centered design approach in problem-solving. With each day it becomes clearer that research is not just about problem-solving, but narrowing down to the specific context of the users /customers. To understand your customer, you will need more than answers on a feedback survey. Thus, specific research methods…

  • Closed Loop Feedback: Meaning, Importance, Best Practices

    Closed Loop Feedback: Meaning, Importance, Best Practices

    You must act on your customers’ feedback to provide a great customer experience. Acknowledging your customers’ feedback and providing updates proves that you value their input and are making a deliberate effort to improve their experience. A closed-loop feedback system allows you to follow up with customers’ feedback to increase their satisfaction What Is Closed-Loop…

  • What is Survey Branching? Definition, Uses, Pros & Cons

    What is Survey Branching? Definition, Uses, Pros & Cons

     Introduction Survey creators are often seeking alternative ways to create a smooth experience for their respondents. It is now general knowledge that advanced logic methods in survey designs are a smart way to customize the survey experience for every participant. Irrespective of the area of focus, from gauging or measuring employee satisfaction to assessing a…

  • What Are Intercept Surveys & How They Work

    What Are Intercept Surveys & How They Work

    Customer satisfaction, product optimization, and sales all rely heavily on feedback. It’s difficult to figure out what to improve if you don’t collect customer feedback on your product and services. Intercept surveys collect user feedback while the product/service is being used to improve the user’s experience. Collecting these responses from users while they are still…

  • How To Write Email Survey Subject Lines That Get Opened

    How To Write Email Survey Subject Lines That Get Opened

    Introduction Email surveys are among the most popular quantitative and qualitative data collection methods. It is based on administration survey questionnaires via emails to a specific target audience.  Email surveys are a direct way to retrieve feedback from your customers. There are two ways of administering email surveys; The first method involves embedding hyperlinks in…