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Elevate your quizzes and forms with our new timer feature
Samantha, a project manager at FedCo, has been tasked with conducting training assessments for her team. This is a breeze for her to set up but she had a challenge- the challenge? Ensure each team member understands the critical information efficiently without succumbing to the usual training fatigue. From her experience at a previous training,…
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What is Customer Sentiment & How To Measure It
Introduction Understanding customer sentiment is an essential action for businesses. It allows companies and organizations to gauge customers’ feelings about their products, services, and brand. In today’s article, we will explore the concept of customer sentiment, starting with its definition, and the importance of measuring it. We will also delve into customer sentiment scores as…
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What is Generative Research: Use cases, Methods, and Examples
Introduction The world is now gearing towards a people-centered design approach in problem-solving. With each day it becomes clearer that research is not just about problem-solving, but narrowing down to the specific context of the users /customers. To understand your customer, you will need more than answers on a feedback survey. Thus, specific research methods…
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Closed Loop Feedback: Meaning, Importance, Best Practices
You must act on your customers’ feedback to provide a great customer experience. Acknowledging your customers’ feedback and providing updates proves that you value their input and are making a deliberate effort to improve their experience. A closed-loop feedback system allows you to follow up with customers’ feedback to increase their satisfaction What Is Closed-Loop…
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What is Survey Branching? Definition, Uses, Pros & Cons
Introduction Survey creators are often seeking alternative ways to create a smooth experience for their respondents. It is now general knowledge that advanced logic methods in survey designs are a smart way to customize the survey experience for every participant. Irrespective of the area of focus, from gauging or measuring employee satisfaction to assessing a…
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What Are Intercept Surveys & How They Work
Customer satisfaction, product optimization, and sales all rely heavily on feedback. It’s difficult to figure out what to improve if you don’t collect customer feedback on your product and services. Intercept surveys collect user feedback while the product/service is being used to improve the user’s experience. Collecting these responses from users while they are still…
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How To Write Email Survey Subject Lines That Get Opened
Introduction Email surveys are among the most popular quantitative and qualitative data collection methods. It is based on administration survey questionnaires via emails to a specific target audience. Email surveys are a direct way to retrieve feedback from your customers. There are two ways of administering email surveys; The first method involves embedding hyperlinks in…
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CRM Survey: In-Depth Guide
Introduction CRM surveys are a great way to gather the data you need to address your customers’ needs. A CRM survey is a quick and easy way to get valuable feedback on your business. It’s something you can do right now, in the comfort of your own home or your office and it gives you…
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Testimonial Questions: Free Examples + How to ask
Introduction The business climate has become more aggressive over the years, with competitors littering the place, making it harder for existing businesses to expand their customer share and for new businesses to acquire new customers. In cases like this, trust has always been a deciding factor for customers in choosing one brand over another. Testimonials…
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Lost Customer Research: Questions To Ask & How To Conduct It
Introduction Tracking customer feedback is one of the most challenging aspects of running a successful business. Unlike some other types of data, customer feedback requires constant attention and monitoring to ensure it’s accurate and up-to-date. It’s easy for your business to be lacking in this department, especially if you don’t have a formal process in…