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How To Conduct A Healthcare Mystery Shopping Program
Introduction Healthcare mystery shopping is a process through which businesses can test their quality, customer service, and satisfaction levels. The goal is to see how well they perform in the eyes of their customers. While healthcare mystery shopping may sound like a simple task, it is actually a highly complex process that involves several different…
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15 Best Customer Service Software In 2022
in this article, we’ll look at what factors make a customer service software a good fit for your company, and the best practices to implement in your customer service software to reduce customer churn.