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Closed Loop Feedback: Meaning, Importance, Best Practices
You must act on your customers’ feedback to provide a great customer experience. Acknowledging your customers’ feedback and providing updates proves that you value their input and are making a deliberate effort to improve their experience. A closed-loop feedback system allows you to follow up with customers’ feedback to increase their satisfaction What Is Closed-Loop…
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Putts Law For HR Managers: Definition, Implication & Mitigation
Introduction Putt’s Law, also known as Parkinson’s Law, is a principle that suggests that the amount of time required to complete a task will expand to fill the time available for its completion. This concept has significant implications for project management and productivity. In this article, we will explore the history and origins of Putt’s…
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What Is the Planning Fallacy? What Survey Project Managers Should Know
Introduction Planning is an essential aspect of our daily lives, but it’s not always accurate. People often underestimate how much time, effort, and resources a task will require, leading to missed deadlines and unfulfilled expectations. This tendency to underestimate is known as the planning fallacy. In this article, we will explore the planning fallacy and…
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What is Gap Analysis: Definition, Method and Template with Example
Introduction In today’s competitive business environment, organizations must continually adapt and evolve to meet changing market demands, customer needs, and industry standards. One crucial aspect of this process is understanding the gaps between an organization’s current performance and its desired state. This is where gap analysis comes into play. By identifying these gaps, businesses can…
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Reference Data Management: What It Is + Importance
In today’s data-driven business environment, managing reference data has become a critical component of many organizations. Reference data are static information we use as the basis for transactions and analytics, such as currencies, geographic locations, and legal entities. Reference data management (RDM) is the systematic process of organizing, storing, and maintaining reference data. which is…
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The Peter Principle: What Every HR Manager Should Know
Introduction The Peter Principle is a concept in management theory that has generated considerable interest and discussion since it was first introduced in 1969. Developed by Dr. Laurence J. Peter, a Canadian psychologist, the principle posits that employees within an organization tend to be promoted based on their performance in their current roles, eventually reaching…
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Dilbert Principle: Definition, Implication & Mitigation
Introduction The Dilbert Principle is a satirical management theory that has gained popularity due to its humorous take on workplace promotions and organizational dynamics. Developed by cartoonist Scott Adams, creator of the Dilbert comic strip, the principle offers an alternative perspective on employee promotions compared to conventional management theories like the Peter Principle. This essay…
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Viability Study: What it is, Importance & Ways to Conduct
Introduction Before starting a new business or undertaking a new project, it is important to conduct a viability study. This study helps to assess the potential success and profitability of the venture. In this article, we will discuss what a viability study is, its importance, factors to consider when evaluating viability, the difference between feasibility…
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Reputational Risk: What it is, Types & Mitigation
Introduction Reputational risk refers to the potential for negative publicity, public perception, or controversy surrounding a company’s actions, products, or services to damage its reputation. This damage can lead to a loss of customers, reduced revenue, and decreased shareholder value. In today’s interconnected and digital world, managing reputational risk is a critical aspect of any…
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VRIO Framework: What it is, Tips & Advantages
Introduction The VRIO framework is a tactical planning tool created to help organizations discover and protect the resources and advantages that provide them with a long-term competitive advantage. These advantages are sustainable competitive advantages that can be cloned by competitors to beat them at their game, as these resources are a crucial element of organizational…