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How to Test Claims for Consumer Products
Customers care about what your products promise to do and what your company stands for. There have been numerous cases of customer backlash as a result of companies launching products with claims that do not match the brand’s reputation and discovering the claims were false. Effective product claims help you draw in more customers, while…
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First Call Resolution: What It Is & How to Improve It
Introduction In a world where customers are able to talk directly to the company they’re trying to reach, it’s important for companies to have a good first-call resolution rate. First-call resolution is the process of resolving a customer’s complaint or problem with the first interaction between the customer and the company. A quick, easy, and…
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Syndicated Research: Meaning, Examples, Pros & Cons
Introduction Syndicated research can be a powerful tool for growing your brand. It allows you to get instant feedback from a wide range of consumers, who have different opinions about your product and industry. In this article, we’ll cover the benefits of syndicated market research (pros and cons), as well as some examples from our…
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How to Move on from Google Surveys: Complete Guide
Introduction Google Surveys is shutting down. It’s a sad day for the world of online surveys, but it also means you have to find a new way to collect data. Google Surveys is shutting down after November 1, so you may need to move your data now or until December 1, 2022. Fortunately, there are…
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How To Write Email Survey Subject Lines That Get Opened
Introduction Email surveys are among the most popular quantitative and qualitative data collection methods. It is based on administration survey questionnaires via emails to a specific target audience. Email surveys are a direct way to retrieve feedback from your customers. There are two ways of administering email surveys; The first method involves embedding hyperlinks in…
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Transactional NPS vs Relationship NPS: Which Should You Prioritize?
Introduction Net promoter score, or NPS, is a key performance indicator that measures or tracks the propensity of a customer to recommend a product or service to others. In other words, NPS measures customer satisfaction. There are two main types of NPS called Transactional NPS and Relationship NPS. Transactional NPS gathers customer feedback at various…
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Pricing Surveys: Methods, Tips & Templates
Pricing is a major motivator for most customers when purchasing a product or service. Customers are always looking for the best deal, an affordable but high-quality product. Pricing surveys can help you figure out how much your product is worth to customers and how much they are willing to pay for it. These surveys remove…
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Prestige Bias In Surveys & How To Correct It
Introduction Prestige bias is a phenomenon that occurs when people feel more willing to express their opinions about something based on their level of prestige. It is a type of social desirability bias that occurs when people who are asked to participate in a survey or survey experiment give answers that they think will make…
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Knowledge Management Systems: Guide For HR Leaders
Introduction Knowledge Management System is a method of organizing, storing, retrieving, and sharing information to improve your business processes. In the modern era, knowledge management systems have become an essential part of running any enterprise. They help organizations increase their productivity and effectiveness by providing a platform for storing and retrieving knowledge from anywhere in…
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How To Correct Biased Survey Results
Introduction Survey biases can occur in any survey, but they are more likely to occur when the survey is conducted by humans. Humans are biased by their own opinions and experiences, which may lead them to give an answer that fits with those opinions and experiences. Survey biases can occur in any type of survey.…