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What Are Intercept Surveys & How They Work
Customer satisfaction, product optimization, and sales all rely heavily on feedback. It’s difficult to figure out what to improve if you don’t collect customer feedback on your product and services. Intercept surveys collect user feedback while the product/service is being used to improve the user’s experience. Collecting these responses from users while they are still…
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Matrix Question Surveys: Types, Examples, Pros & Cons
Introduction Matrix questions are a type of survey question that allows respondents to answer multiple statements using rates in rows and columns. For example, rather than asking “Would you like some fries with that?” Your survey might ask people the rate at which they would like fries with their hamburger. The questions can be used…
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What is Mobile Ethnography In Survey Research?
Introduction The rise of smartphones has given researchers a glimpse into the hitherto private lives of smartphone users through the pictures or videos that users have taken of themselves. This, in turn, has given rise to Mobile Ethnography, a powerful tool used in conducting remote ethnographic research. There needs to be some clarification about the…
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13 Best Account Management Softwares in 2022
Introduction If you’re a business owner, you know all too well the struggle of managing your finances. There’s just too much to keep track of, and too many accounts to keep straight. That’s why we’ve put together this list of the top accounting software options available in 2022. These programs are designed to help small…
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The McNamara Fallacy: How Researchers Can Detect and to Avoid it.
Introduction The McNamara Fallacy is a common problem in research. It happens when researchers take a single piece of data as evidence that their hypothesis is true. This can lead to flawed and misleading conclusions. In this article, we will go over how to avoid the McNamara Fallacy through proper research design and execution. What…
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What are Insight Communities? The Ultimate Guide
Introduction Have you ever wondered how organizations can unravel actionable insights from their customers in a way and manner that makes a product a ready fit for the market as soon as it is launched or released? An insight community is the latest evolution in market research. It has eliminated the need for marketing decisions…
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What is a Panel Survey?
Introduction Panel surveys are a type of survey conducted over a long period measuring consumer behavior and perception of a product, an experience, or a service. In this article, we will understand panel surveys, the methodology that guides them, their importance, some examples, and much more. What are Panel Surveys Panel Surveys are online research…
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The Top 10 Automated Concept Testing Platforms of 2022
Concept testing helps you figure out how helpful, affordable, and unique your idea is to your potential customers. It helps you determine the usability and desirability of your product to your target audience. There are 3 major platforms to help you test concepts, full-service companies, online survey platforms, and automated concept testing platforms. However, we’ll…
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What Is Customer Experience Optimization and How to Do It Properly
Optimizing your customer experience has a significant impact on your acquisition and retention rates. If your customers have an enjoyable experience with your company, they are more likely to purchase your product and be loyal to your brand. Regardless of how great your product is terrible customer experience is a huge dealbreaker for most customers.…
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How to Test Claims for Consumer Products
Customers care about what your products promise to do and what your company stands for. There have been numerous cases of customer backlash as a result of companies launching products with claims that do not match the brand’s reputation and discovering the claims were false. Effective product claims help you draw in more customers, while…